Website terms of use

Website Terms of Use

Meta line: Last updated 1 August 2026 · Effective from 1 August 2026

Intro: These terms govern your use of the Toleris marketing website at www.toleris.co. They are not the agreement under which the Toleris application is supplied — see section 1.

These terms of use tell you the rules for using our website at www.toleris.co and any page on it (the website).

These terms cover the website only. They are a set of website rules, not a software agreement. In particular, they are not:

• a subscription, licence or software-as-a-service agreement for the Toleris application;
• an offer to supply the Toleris application, or terms on which we would supply it;
• a contract under which we supply the Toleris application, or any other service, to you.

These terms do govern your use of this website, and are binding on you in that respect.

The Toleris operational resilience application at app.toleris.co (the application) is a separate product. It is supplied only under a separate written agreement entered into between us and the organisation subscribing to it (the customer agreement). That agreement, not these terms, governs access to the application, service levels, security commitments, data processing, warranties and liability. We will provide the current form of the customer agreement on request to a prospective customer.

If there is any conflict between these terms and the customer agreement in relation to the application, the customer agreement applies. Where these terms are silent about the application — including intellectual property in it, liability for it, how personal data in it is processed, and how to complain about it — the customer agreement applies.

Nothing on this website is an offer capable of acceptance. Any description of the application on this website is an invitation to treat, not an offer.

The website is operated by Toleris Ltd (we, us, our), a company registered in England and Wales under company number 17259283, whose registered office is at Viglen House Business Centre, Alperton Lane, Wembley, England, HA0 1HD.

We trade as Toleris.

To contact us about these terms, about anything on the website, or to give us formal notice under these terms, email legal@toleris.co or write to us at our registered office above.

By using the website you confirm that you accept these terms and agree to comply with them. If you do not agree to them, you must not use the website.

We may amend these terms at any time by updating this page. The "last updated" and "effective from" dates at the top of the page tell you when the current version was published and when it took effect. Your continued use of the website on or after the effective date of a change means you accept the amended terms.

The website is aimed at businesses — principally UK financial services firms and the people who work in them — and is provided for business purposes. It is not aimed at consumers, and we do not market or sell to consumers through it.

In these terms, you means the person using the website and, where that person uses it in the course of a business and has authority to act for their organisation, that organisation as well. Where you do not have that authority, these terms bind you personally only.

If you are in fact a consumer — that is, you are acting wholly or mainly outside your trade, business, craft or profession — then nothing in these terms removes or limits any right you have under consumer protection law that cannot lawfully be excluded or restricted, any provision that would do so does not apply to you, and you may bring proceedings in the courts of the country in which you are resident.

The content on the website — including anything we publish about operational resilience, important business services, impact tolerances, mapping, scenario testing, vulnerabilities, regulatory expectations, timetables or supervisory practice — is provided for general information only. It is not, and must not be treated as:

• legal advice;
• regulatory or compliance advice;
• risk management, audit, actuarial, accounting or financial advice;
• advice on any investment, or any recommendation to take or refrain from taking any course of action.

Using the website does not create any advisory, professional or fiduciary relationship between you and us.

You must not rely on the content of the website. You acknowledge and agree that, in accessing the website and in deciding whether to contact us or to take or refrain from taking any action, you do not rely and have not relied on any statement, representation, assurance or warranty made or given on the website or otherwise by us or on our behalf, whether made innocently or negligently, other than one expressly set out in a written agreement signed by or on behalf of us. We do not assume any duty of care to you, or to any person to whom the content may be shown or communicated, in respect of the content of the website, and we accept no responsibility for any statement on it. Nothing in this paragraph excludes or limits liability for fraud or fraudulent misrepresentation.

You should obtain professional or specialist advice, and take your own view of the rules that apply to you, before taking or refraining from taking any action on the basis of anything you read here. Our liability in connection with the website, including for any reliance placed on its content by you or by anyone informed of it, is set out in section 14.

We make no representation, warranty or guarantee that the content is accurate, complete or up to date. Regulation changes, and regulators' expectations change with it. Content may be out of date at any given moment, and we are under no obligation to update it.

We do not guarantee any regulatory outcome. Nothing on the website is a promise that using the application — or following anything described on the website — will make you or your firm compliant with any law, rule, regulation or supervisory expectation, or will satisfy any regulator, auditor or third party. Responsibility for your firm's regulatory compliance rests with your firm and with the individuals accountable for it.

Our status. We are not authorised or regulated by the Financial Conduct Authority, the Prudential Regulation Authority or any other financial services regulator, and we are not a law firm. Nothing we publish is provided in the course of a regulated activity. We are not affiliated with, endorsed by or approved by the Financial Conduct Authority, the Prudential Regulation Authority, the Bank of England, the Information Commissioner's Office, or any other regulator or standards body. References to any regulator, rule, standard or publication are for identification and context only.

Illustrative material. Sample reports, dashboards, screenshots, worked examples and any figures shown within them are illustrative. They use fictional firms, fictional individuals and fictional data, and are not representations of results any particular firm has achieved or would achieve. Any resemblance to a real firm, person or dataset is coincidental and unintended.

Statements about outcomes and about us. Any statement on the website about the reduction in effort the application achieves, or about the experience of our team, is a general description based on our own experience rather than a measured, audited or independently verified figure. It is not a forecast of what your firm would achieve, forms no part of any contract, and is not capable of being relied on.

Product descriptions and roadmap. Descriptions of the application describe our current or intended functionality and may change without notice. Statements about features that are planned or in development describe our present intention only; they are not commitments, and nothing on the website obliges us to develop, release or maintain any feature. What we actually commit to supply is set out in the customer agreement.

Security and certification statements. Any statement on the website about security controls, certifications, standards or data protection — including at www.toleris.co/security — describes the application and our organisation, not this website, and is given as general information. It is not a warranty and forms no part of any contract. Where we state that we hold a certification, we identify the certification body, the certificate number and the scope of certification on the page where the statement appears, and we will supply a copy of the certificate on request to a customer or prospective customer under an appropriate confidentiality undertaking. Where we describe a standard as one we have aligned our controls to, but for which we do not hold a current certificate, we say so expressly at the point the statement is made.

The website's submission forms — currently the "Book a demo" form — are the only route for sending us information through the website.

When you use that form, you agree that:

• the information you give us is accurate, current and complete, and you will tell us if it changes;
• you are submitting your own business contact details, or you have authority to submit them on behalf of the individual concerned;
• you will not submit anyone else's personal data without a lawful basis for doing so, and you will not submit special category data, financial account details, credentials, or confidential information belonging to your firm or anyone else;
• you will not use the form to send us unsolicited marketing, spam, or anything unlawful, defamatory, offensive or infringing.

Submitting a demo request does not oblige us to provide a demonstration, to respond, or to enter into any agreement with you. We may decline any request.

Anything you send us through the website is sent on a non-confidential basis unless we have agreed otherwise in writing. If you send us feedback, ideas or suggestions about the application, you agree that we may use them freely, without restriction and without any obligation to you.

How we handle personal data submitted through the form is set out in our privacy notice — see section 16.

We are the owner or the licensee of all intellectual property rights in the website and in the material published on it, including the text, layout, design, graphics, illustrations, logos, icons, imagery, video, code and software. Those works are protected by copyright, database rights, trade mark law and other laws and treaties around the world. All such rights are reserved.

"Toleris", the Toleris logo and our other marks used on the website are our trade marks. They are unregistered trade marks of Toleris Ltd. You have no right to use them without our prior written permission. Other product and company names mentioned on the website may be the trade marks of their respective owners, and are used for identification only.

You may print one copy, and download extracts, of any page of the website for your own internal business use, and you may draw the attention of colleagues within your organisation to content on the website. You must not modify the paper or digital copies of any materials you have printed or downloaded in any way, and you must not use any illustrations, photographs, video or graphics separately from any accompanying text.

Our authorship of content on the website must always be acknowledged.

Except as expressly permitted above, you must not use any part of the website's content for commercial purposes without obtaining a licence from us. If you print, copy, download, share or repost any part of the website in breach of these terms, your right to use the website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

You may use the website only for lawful purposes. You must not:

• use the website in any way that breaches any applicable local, national or international law or regulation, or that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
• use the website in any way that could damage, disable, overburden, impair or compromise it, or interfere with any other user's use of it;
• attempt to gain unauthorised access to the website, the server on which it is stored, or any server, computer or database connected to it, or attack it via a denial-of-service or distributed denial-of-service attack;
• probe, scan or test the vulnerability of the website or any related system, or breach or attempt to breach any security or authentication measure, including any rate limit, origin check or anti-abuse control — except that we welcome good-faith security research (see below);
• use the website other than through its ordinary functions as presented to you in a web browser, or automate submissions through any form on it;
• use any robot, spider, scraper, crawler or other automated means to access, monitor, copy or extract content from the website, or to collect or harvest any data from it, except that we permit general-purpose search engine crawlers acting in accordance with the robots.txt file published at www.toleris.co/robots.txt;
• use content from the website to train, fine-tune, ground or otherwise develop any machine learning or artificial intelligence model, without our prior written consent;
• frame, mirror, or present the website or any part of it as your own, or remove, obscure or alter any copyright, trade mark or other proprietary notice;
• introduce any virus, trojan, worm, logic bomb or other material which is malicious or technologically harmful;
• impersonate any person or misrepresent your affiliation with any person or organisation.

Security research. If you believe you have found a vulnerability in the website, report it to legal@toleris.co before taking any further action. We will not treat research conducted in good faith, reported to us promptly, and not involving access to other people's data, degradation of the service, or public disclosure before we have responded, as a breach of these terms.

Criminal liability and reporting. Some of the conduct prohibited above — in particular unauthorised access to the website or to any server, computer or database connected to it, interference with its operation, and the introduction of malicious code — may also be a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities, and where we are lawfully permitted or required to do so we may disclose to them any information we hold that relates to the breach, including any IP address recorded by our anti-abuse controls and any details you submitted through the website. Our privacy notice explains the basis on which we make such disclosures. In the event of such a breach, your right to use the website will cease immediately.

We make the website available free of charge.

We do not guarantee that the website, or any content on it, will always be available, uninterrupted or error free. We may suspend, withdraw, discontinue or change all or any part of the website without notice, for business or operational reasons. We will try to give you reasonable notice of any planned suspension, but we are not obliged to.

The website is hosted by a third-party hosting provider, and its availability depends in part on that provider and on the internet generally. We are not responsible for any failure of, or interruption to, networks or services outside our control.

We do not guarantee that the website will be compatible with, or optimised for, any particular device or browser. We aim to make the website accessible and to meet recognised accessibility standards; if you have difficulty using any part of it, contact us at legal@toleris.co and we will help or provide the information in another format.

You are responsible for making all arrangements necessary for you to have access to the website. You are also responsible for ensuring that all persons who access the website through your internet connection are aware of these terms and other applicable terms and conditions, and that they comply with them.

We may restrict, suspend or terminate your access to the website (in whole or in part), and block access from any IP address or network, where we reasonably believe that you have breached these terms, that your use is unlawful or harmful, or that doing so is necessary to protect the website, other users or our business.

Where it is practical and lawful to do so, we will tell you why. We will not be liable to you for any loss arising from our doing so.

Where the website contains links to other sites and resources provided by third parties, those links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or of any information you may obtain from them. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When you follow a link away from our website, the terms of use and privacy practices of the destination site apply, not ours.

Our own application. The sign-in link to app.toleris.co is not a third-party link. It is our own application, and your use of it is governed by the customer agreement and by the privacy information published there, not by these terms and not by this section.

Linking to us. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you, and you must not frame our website on any other site. We reserve the right to withdraw linking permission without notice.

No page on www.toleris.co asks for a password, security credential, payment card number or bank account detail, and we will never ask you for one here or by email. You will only ever be asked to sign in at app.toleris.co. If you receive a communication that appears to come from us and asks for any of those things, or that directs you to sign in at any other address, treat it as fraudulent and report it to us at legal@toleris.co.

We do not guarantee that the website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access the website, and you should use your own virus protection software.

Nothing in these terms limits or excludes our liability for:

• death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors;
• fraud or fraudulent misrepresentation;
• any matter for which it would be unlawful for us to exclude or limit, or to attempt to exclude or limit, our liability.

Nothing in these terms affects our obligations under data protection law, or your rights as a data subject under that law.

Subject to the paragraphs above:

(a) Exclusion of implied terms. We exclude all conditions, warranties, representations and other terms which might otherwise be implied by statute, common law or otherwise, to the fullest extent permitted by law.

(b) Basis on which we accept liability. Our liability to you — whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution or otherwise — arising under or in connection with (i) use of, or inability to use, the website, (ii) use of or reliance on any content displayed on the website, or (iii) any content on, or any dealings with, any site linked from the website, is excluded entirely in respect of the heads of loss listed in paragraph (c), and is otherwise limited as set out in paragraph (d).

(c) Excluded heads of loss. We will not be liable for:

• loss of profits, sales, business or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation;
• loss of or damage to data or information;
• any fine, penalty, sanction, public censure or enforcement cost imposed by a regulator, and the cost of any remediation or of any skilled person review under section 166 of the Financial Services and Markets Act 2000;
• any indirect or consequential loss of any kind.

(d) Cap. Save for the heads of loss listed in paragraph (c), for which we accept no liability at all, our total aggregate liability to you in respect of all claims arising under or in connection with the website and these terms, however arising, will not exceed £100.

(e) Why these limits are reasonable. We make the website available free of charge, for general information, to business users who are expected to take their own professional advice before acting on general information, and who are better placed than we are to judge how that information applies to their own firm. We consider each of the exclusions and limitations in this section to be fair and reasonable in those circumstances, and each operates independently of the others.

(f) Persons protected. Every exclusion and limitation in this section, and in sections 5 and 6, is given for the benefit of us, our officers, directors, employees, agents, contractors and subcontractors, and those of any company in the same group as us from time to time. Each of those persons may rely on and enforce them under the Contracts (Rights of Third Parties) Act 1999. You agree that you will bring any claim arising out of or in connection with the website against us alone, and not personally against any individual involved in producing, approving or publishing the website, in respect of any matter for which our liability is excluded or limited by these terms.

If you use the website in the course of a business, you will indemnify us against all losses, liabilities, damages, costs and expenses (including reasonable legal costs) that we suffer or incur arising out of or in connection with:

• your breach of section 9 (Acceptable use);
• your unlawful or fraudulent use of the website; or
• any claim brought by a third party arising from information you submitted to us through the website in breach of section 7.

If a claim arises to which this section applies, we will notify you of it promptly, will not admit liability in respect of it or settle it without your prior written consent (not to be unreasonably withheld or delayed), will give you reasonable information and assistance in defending it at your cost, and will take reasonable steps to mitigate our losses.

We only use personal data collected through this website as set out in our privacy notice, which is available at www.toleris.co/privacy. Please read it — it explains what we collect through the demo request form, why, who processes it on our behalf, how long it is kept, and the rights you have. Our privacy notice also explains what, if anything, this website stores on your device.

The application processes personal data separately, under the customer agreement and its data processing terms. Neither our website privacy notice nor these terms apply to that processing.

Assignment. We may transfer our rights and obligations under these terms to another organisation, including as part of a reorganisation or sale of our business. You may not transfer any of your rights or obligations under these terms without our prior written consent.

No partnership or agency. Nothing in these terms creates any partnership, joint venture, agency or employment relationship between you and us.

Third party rights. Save as set out in section 14(f), these terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of their provisions. The consent of the persons named in section 14(f) is not required to vary or rescind these terms.

Survival. Sections 5, 6, 7, 8, 14, 15, 16, this section 17 and section 18 continue to apply after your right to use the website ends, however it ends.

Severance. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

Waiver. If we delay in enforcing any of these terms, or fail to do so, that will not prevent us from enforcing them later.

Entire agreement. These terms, together with the documents expressly referred to in them, constitute the entire agreement between you and us in relation to your use of the website, and supersede any previous arrangement, understanding or statement about it. Section 5 sets out the basis on which the content of the website is provided and records that you do not rely on it. Nothing in this paragraph limits or excludes any liability for fraud or fraudulent misrepresentation, and nothing in it affects the customer agreement.

These terms, their subject matter and their formation (and any non-contractual disputes or claims arising out of or in connection with them or your use of the website) are governed by the law of England and Wales.

If you use the website in the course of a business, you and we both irrevocably agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms or your use of the website.

If you have a complaint about the website or about anything in these terms, contact us using the details in section 2. Tell us what has happened and what you would like us to do. We will acknowledge your complaint within five working days and give you a substantive response within twenty working days. If we need longer, we will tell you why and when you can expect a response.

If your complaint concerns how we have handled personal data, please see our privacy notice, which explains how to complain to us about data protection and how to complain to the Information Commissioner's Office.

If your complaint concerns the application rather than this website, please use the contact route set out in the customer agreement.